terms and conditions

Terms & Conditions

Q.V.G Driving School

“WHERE QUALITY & VALUE ARE ALWAYS GUARANTEED”

Terms & Conditions

1. 1. No other person will be in the car during your lesson unless you request it.
   2. You will be contacted if the instructor will be late (If the instructor is late the time will be made up at the end of the lesson or when mutually convenient to both parties).
   3. In the event of a problem with the car, puncture, breakdown etc any lost lesson time will be made up when mutually convenient to both parties.
   4. The instructor will never shout, swear or use demeaning language towards you or anyone else.
   5. The instructor will never touch you unless it is to control the car in an emergency.
   6. If the instructor needs petrol you will be shown how to refuel the car and have 5 minutes added to your lesson.
   7. The instructor will not make or receive phone calls or text messages during your lesson.
   8. The instructor will not smoke during the lesson and the car will not smell smokey or unpleasant.
   9. The instructor will not eat during your lesson.
   10. Each of your lessons will be tailored to your needs using our copyrighted Training Programme with mutually agreed goals for that lesson and the progress marked in your Pupil Record Log.
   11. In cases of bad weather the instructor will put safety first and it will be their decision whether the lesson takes place.
   12. Before you take your practical test you will have taken and passed a mock test.
   13. Final decision of test readiness is the instructors alone and non negotiable.
   14. Assessment of test readiness is in no way a guarantee of a test pass.
   15. Should you not pass your practical test first time your instructor will pay for your second test. ( Ts & Cs apply)
   16. All lessons booked with the instructor must be secured via pre payment at least 7 days before the agreed lesson.
   17. A minimum or one lesson of your normal duration must be kept in credit at all times. After your test you can use that money towards a Motorway Lesson, your next lesson (if you don’t pass) or you can choose to have it refunded.
   18. You may on occasion receive a call from QVG Driving School for quality control purposes.
   19. Our normal working week does not include weekends or bank holidays. Any lessons given on weekends/bank holidays will be at the instructors discretion and the following surcharges will apply. Saturday between 10am-3pm £10 per hour surcharge, Sunday and Bank Holidays 10am-3pm £15 per hour surcharge.
   20. Cancellation Policy

   PLEASE MAKE SURE YOU WANT THE LESSON BEFORE YOU BOOK IT. With roughly 3 pupils wanting every lesson space, once a lesson, block of lessons or intensive course has been agreed, booked and secured via pre payment there will be no refunds available under any circumstances, unless a full 72 hours notice of cancellation is given.

   21. The cost for any Semi Intensive or Intensive courses does NOT include the fee for either the Theory or Practical Driving Test.
   22. By Signing this you are stating that you have read and agreed to QVG Driving School Terms and Conditions, Terms and Conditions of the Triple Guarantee and QVG Privacy Policy

    

Signed by Pupil………………………………………….. 

Dated…………………….

Signed by Instructor……………………………………  

Date……………………